FREQUENTLY ASKED QUESTIONS
Have a question? Please see below for answers to common questions.
Before you get puzzling...
Why does Puzzle Pantry focus on “creative downtime”?
Because your mind needs a soft place to land. When you step away from your phone and into something hands-on, your nervous system calms, your thoughts slow down, and you reconnect with yourself (and the people around you). It’s simple, everyday therapy...but cozier.
How do I start a puzzle without feeling overwhelmed?
A 500-piece puzzle is ideal for easing in. It’s doable in a night or two and feels satisfying without being overwhelming. Turn on some music or your favorite show. Start with the edges, then group pieces by color or texture, and build little “pockets" as you go. You've got this!!
Is there a mental health benefit to doing something with my hands?
Yes. While they aren’t medical treatments, hands-on activities like puzzling, sorting, and creating can help keep the brain active. Staying mentally engaged supports focus, memory, and cognitive strength over time, which is why many people use puzzles and similar activities as part of healthy aging. They offer a simple, enjoyable way to keep the mind stimulated!
What if I’m not creative… can I still do these kits?
YES. Everything we carry is designed to make creativity feel approachable and soothing, not intimidating. No perfection, no rules. Just the joy of making something.
Are your kids’ activities actually kid-friendly and beneficial?
Totally. Our Little Hands collection helps with fine motor skills, focus, independence, and imaginative play. And yes, it buys you some quiet time. Mom to Mom… trust me, we all rely on the iPad sometimes. No shame here. These just offer a calmer, screen-free alternative when you’re craving something more intentional. A win for everyone.
Can I use these for a girls’ night, date night, or hosting friends?
Yes. They’re actually one of the best ways to host. A shared activity like puzzling or painting gives everyone a chance to slow down, talk, and genuinely engage with each other instead of defaulting to screens. It creates a cozy, interactive atmosphere where people open up, stay present, and enjoy the moment together.
Orders and Shipping
When will my order ship?
Orders typically ship within 1–3 business days. You’ll get a tracking email the moment your package ships.
How much is shipping?
Shipping is calculated at checkout based on your location and order size. Orders over $75 ship free within the U.S.
Do you ship internationally?
At this time, Puzzle Pantry ships within the U.S. only.
Can I change or cancel my order?
If your order hasn’t been fulfilled yet, email us ASAP at hello@puzzlepantry.shop and we’ll do our best. Once it’s shipped, we can’t make changes.
Returns & Exchanges
Do you accept returns?
If something wasn’t what you expected, we accept returns on unopened, unused items within 7 days of delivery.
Once a puzzle or kit is opened, it is no longer eligible for a return. (every piece matters!)
What if my items are damaged or defective?
If your package arrived any less than perfect, email us at hello@thepuzzlepantry.shop within 48 hours with photos and our team will reach out as soon as possible.
When can I expect my refund?
Once your return is received and inspected, refunds are issued to your original payment method.
We process refunds within 3–5 business days of receiving your returned item. Once processed, you’ll receive a confirmation email from us.
Product Questions
What size puzzles do you offer?
We carry everything from 2-piece kids puzzles to 1,000-piece statement puzzles. Each product listing includes exact piece count and difficulty.
Do your puzzles come with a reference poster?
Most of our puzzles include a full-size poster or art card. If a brand does not include one, it will be noted in the description.
Are your puzzles good quality?
Yes! We partner with independent, design-forward makers who produce thick, durable, premium chipboard pieces with minimal dust and beautiful finishes.
Are your kids’ products safe?
Absolutely. We only source from trusted makers who prioritize child safety, quality materials, and age-appropriate design.
Please refer to each product’s age recommendations and instructions for safe use.
Do the craft kits include everything I need?
Yes. Each kit includes all materials needed to complete the project unless otherwise noted. Every listing shows exactly what’s inside the box.
Payment
What payment methods do you accept?
We accept all major cards (Visa, Mastercard, AMEX, Discover), along with Shop Pay, Apple Pay, and Google Pay.
Contact
Still have questions? We're happy to help! Please email us at hello@thepuzzlepantry.shop and we will get back to you within 48 hours.